For an efficient operation of the transport service it is essential that members book their transport requirements the day before travelling by ringing 1300. They must provide their address and time of appointment and if possible the time of return time. The Transport Manager will insert this information into the computer schedule and add the time of pick up and advise the member. Near the end of the day the scheduler records all applications in order of pick up and schedules the drivers accordingly. Should the member book on the day of travel this means they may miss out or the scheduler trys to fit them into the program. For the return trip should the member not advise the time of pick up they should make telephone contact with the transport office and wait for a vehicle to arrive as soon as possible.